Turkish Customer

Turkish Customer

Received customer inquiry on April 13, 2024. The platform does not display the customer level. Normal communication demand quotation. After a week of communication, providing shipping map and transportation plan, the customer and I have a trust foundation. In addition, the customer's needs are very clear and urgent, because the implementation of the local new policy will increase the difficulty of customs clearance, so the customer clearly stated that the goods will be loaded and shipped as soon as possible. Finally, it was determined that 6 ZE60Gs will be purchased and shipped together. On April 16, 2024, a credit guarantee order was made and waited for customer payment. One day later, the customer's bill was received, but the payment was not received due to the wrong account number. The customer was immediately notified to modify and re-pay. Finally, the customer's advance payment was received on April 19, 2024. The container was loaded on April 25, 2024, and the ship was sailed on the 28th. After the pictures and videos taken during the loading were fed back to the customer, the customer was asked to prepare to pay the balance. The customer settled the balance on the same day, and our company received the balance early the next morning. The customer received the goods in mid-to-late June.

Transaction factors:

1. Clear customer needs: The customer clearly knows his needs and knows that he needs to receive the goods as soon as possible.

2. Appropriate quotation: The quotation is based on successful cases, and the quotation may be within the customer's budget, so everything goes smoothly.

3. Timely feedback: There are successful cases in the local market to support, and the information is accurate and timely. Customer problems are solved in a timely manner.

The entire order took less than half a month from contacting the customer-confirming the order-arranging shipment, and more than two months until the customer received the goods. The whole process is relatively fast. The delivery time of the goods and the loading and shipping of the containers are very smooth, which greatly increases the possibility of customers clearing the goods before the implementation of the new policy. In general, after clarifying the customer's needs, responding in a timely manner, and providing customers with more information from the perspectives of cargo details to loading and shipping plans, it will be more likely to gain the trust of customers and win orders.